Privacy policy and Terms of service
Privacy policy and Terms of service
This page outlines how Modena Kitchen collects and protects your data (Privacy Policy) and the rules that govern your use of our website and purchases (Terms of Service). By visiting or purchasing our products, you agree to the practices and terms detailed below.
Privacy Policy
1. Information We Collect When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect data on the specific products you view and how you interact with the site. We refer to this as "Device Information."
When you make a purchase or attempt to make a purchase, we collect "Order Information," which includes your name, billing address, shipping address, payment information, email address, and phone number.
2. How We Use Your Information We use the Order Information primarily to fulfill any orders placed through the site. This includes processing your payment, arranging for secure shipping within the US, and providing you with invoices or order confirmations. Additionally, we use this information to communicate with you about your custom order and screen our orders for potential risk or fraud.
We use the Device Information we collect to help us screen for potential risk and to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the site).
3. Sharing Your Personal Information We share your Personal Information with trusted third parties strictly to help us operate our store and fulfill your orders. Our online store is hosted on a secure e-commerce platform that manages this data safely. We also share your details with shipping carriers to ensure your custom shelves reach you. We do not sell your Personal Information to third parties.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information, or to otherwise protect our rights.
4. Data Retention When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Terms of Service
1. General Conditions Welcome to Modena Kitchen. We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during network transfers.
2. Custom Products and Craftsmanship Modena Kitchen is not a mass production facility. From our sunny warehouse in Pacoima, we design and cut every shelf to order. We specialize in high quality melamine shelving. Because no two homes are the same , every shelf is cut to your exact measurements.
Due to the custom nature of our woodworking, there are no standard sizes. We carefully finish every edge and inspect every piece by hand. While we strive to display our materials accurately online, minor color variations may occur depending on your screen, and standard woodworking measurement tolerances apply.
3. Modifications to the Service and Prices Prices for our custom shelving are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
4. Accuracy of Billing and Account Information We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store so that we can successfully process your transactions and contact you as needed.
5. Leadership and Accountability Modena Kitchen is led by Sam, who personally oversees the process, making sure each shelf meets the standards we stand behind. We believe quality comes from attention to detail and pride in the work , and we are committed to providing products crafted with pride in Los Angeles.
6. Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California.
7. Contact Information If you have any questions about this Privacy Policy or our Terms of Service, please contact us:
- Phone: +1 (818) 806-8351
- Address: 10464 ILEX AVE, PACOIMA, CA 91331-3137
