Shipping, Return & Refund Policy

Every shelf is custom-cut to your exact dimensions in our Los Angeles workshop. Because these are built-to-order products, here is a straightforward breakdown of how our production, shipping, and return policies work.

Shipping Policy

Where We Ship

We ship to all 50 US states. Because everything is built domestically, we do not ship internationally or accept foreign billing addresses.

• Physical addresses only: We use carriers like UPS and FedEx for heavy shelving, so we cannot deliver to standard USPS P.O. boxes.

Production & Delivery Times

Production time is separate from transit time:

• Production (2–5 business days): Each piece is precision-cut, edge-banded, and packed by hand. We build and ship Monday through Friday (excluding federal holidays).

• Transit (3–7 business days): Standard ground delivery once your order leaves our shop. Expedited shipping options (2–3 business days) may be selected at checkout if available.

• Tracking: You will receive an automated tracking link as soon as the label is created. Please allow up to 48 hours for carrier scans to update.

Free Local Pickup (Los Angeles)

Skip shipping fees if you are local. Choose Local Pickup at checkout, and we will notify you by email the moment your order is packed and ready for pickup at our workshop:

• Workshop Address: 10464 Ilex Ave, Pacoima, CA 91331-3137

Returns, Refunds & Cancellations

Custom Order Policy

Because every shelf is custom-made to your unique measurements, all sales are final once built. We cannot accept returns, process refunds, or exchange items due to:

• Incorrect measurements entered at checkout

• Accidental orders or wrong quantities selected

• Changes of mind once the material is cut

Tip: Please double-check your cabinet opening width and depth before placing your order.

The 24-Hour Change Window

Production starts quickly. If you need to change dimensions or cancel your order for a full refund, you must email us within 24 hours of purchase. Once that window passes or the saw hits the board, the order cannot be altered or refunded.

Our Guarantee: Shop Errors & Transit Damage

If we make a mistake, or if a carrier damages your package, we make it right immediately at zero cost to you.

• Workmanship or size errors: If we cut the wrong dimension, send the wrong color, or you spot a manufacturing defect, contact us within 7 days of delivery. We will recut and replace the piece or issue a refund.

• Shipping damage: If your box arrives dented, crushed, or the shelf inside is damaged, notify us within 7 days of delivery.

How to report an issue:

1. Email info@modenakitchencabinets.com with your order number.

2. Include clear photos of the damaged shelf, the shipping box, and the internal packaging.

3. Keep the original packaging until your replacement is confirmed, as carriers often require photos or pickup inspections.

Approved refunds are credited back to your original payment method within 3 to 7 business days.

Questions or Support?

• Email: info@modenakitchencabinets.com

• Phone: +1 (818) 806-8351

• Address: 10464 Ilex Ave, Pacoima, CA 91331-3137