Shipping, Return & Refund Policy

Part 1: Shipping Policy

Where We Ship We proudly ship our custom shelving to all 50 states within the US. Because our products are proudly Made in the USA, we currently focus exclusively on domestic orders and are unable to process orders with international billing or shipping addresses.

Production & Processing Time We are not a mass-production facility. Because every shelf is cut and finished to your exact specifications, your order requires dedicated time in our Los Angeles workshop. Please allow 2 to 5 business days for your custom shelving to be crafted and securely packaged before it ships. Note: Processing times are separate from transit times. Our team works Monday through Friday, meaning we do not process or ship orders on weekends or US federal holidays.

Shipping Rates & Delivery Estimates Shipping costs are calculated live at checkout based on the weight, dimensions, and destination of your custom pieces.

• Standard Shipping: Typically takes 3 to 7 business days after your order leaves our shop.
• Expedited Shipping: (If available at checkout) Typically takes 2 to 3 business days after processing.

Delivery times are estimates provided by the carrier and begin on the date of shipment, not the date of purchase. We are not responsible for carrier delays caused by severe weather, high package volume, or other unforeseen circumstances.

Tracking Your Order As soon as your order leaves our warehouse, you will receive a shipment confirmation email containing your tracking details. Please allow up to 48 hours for the carrier's system to update with active tracking information.

P.O. Boxes Custom shelving is often large and heavy, so we rely on carriers like UPS and FedEx. Because these carriers cannot deliver to standard USPS P.O. Boxes, please provide a valid physical street address at checkout to avoid any delivery delays.

Local Pickup If you are in the Los Angeles area, you are welcome to bypass shipping fees by selecting "Local Pickup" at checkout. We will email you as soon as your order is ready for collection at our facility: Modena Kitchen 10464 Ilex Ave Pacoima, CA 91331-3137

Part 2: Return, Refund & Cancellation Policy

Custom-Made Products and Returns At Modena Kitchen, we are dedicated to providing you with the highest quality craftsmanship. Because every shelf is cut to your exact measurements, our products are entirely custom-made for your specific space. Due to the highly personalized nature of these items, we do not accept returns, exchanges, or offer refunds for customer ordering errors, a change of mind, or incorrect measurements provided by the buyer. We strongly encourage you to double-check all dimensions, quantities, and specifications in your cart before completing your purchase to ensure a perfect fit.

Order Cancellations and Modifications From our warehouse in Pacoima, we design and cut every piece to order. To ensure quick turnaround times for our customers, production often begins shortly after an order is submitted.

• Cancellations: You may cancel your order for a full refund within 24 hours of placing it.
• Modifications: If you realize you made a mistake and need to change the dimensions or details of your order, you must contact us within this same 24-hour window.
• Once the 24-hour window has passed or the physical cutting process has begun in our Los Angeles workspace, orders are considered final and cannot be canceled, modified, or refunded.

Manufacturing Defects or Errors We are a hands-on team that believes quality comes from attention to detail. We specialize in high-quality melamine shelving and carefully finish every edge. If we make a mistake—such as sending the wrong size, color, or a product with a clear manufacturing or workmanship defect—please reach out to us within 7 days of receiving your order. We will evaluate the issue and, if a defect on our end is confirmed, we will promptly provide a replacement part or issue a full refund at no additional cost to you to make it right.

Damages and Transit Issues We inspect every piece by hand and package each order securely before it leaves our facility. However, we understand that unforeseen damages can occasionally occur during transit.

• If your order arrives damaged, please contact us immediately. You must report shipping damage within 7 days of the delivery date.
• To file a claim, please reach out to our support team with your order number, a brief description of the damage, and clear photographs of the damaged item, the exterior shipping box, and all original packaging materials.
• Please do not discard the packaging or the damaged items until the issue is fully resolved, as the shipping carrier may require an inspection.
• Upon review and approval of the damage claim, we will manufacture and ship a replacement for the damaged components at no additional cost to you.

Refund Processing If your order cancellation is approved within the allowable 24-hour timeframe, or if a refund is approved for a defect or damage claim, a credit will automatically be applied to your original method of payment.

• Please allow 3 to 7 business days for the funds to officially post to your account, depending on your bank or credit card issuer's specific processing times.

Part 3: Contact Information

For any questions regarding your order, shipping, cancellations, or to report an issue with your delivery, please contact our support team. We are here to help.

• Email: info@modenakitchencabinets.com
• Phone: +1 (818) 806-8351
• Address: 10464 Ilex Ave, Pacoima, CA 91331-3137