Refund policy

Refund and Return Policy

1. Custom-Made Products and Returns At Modena Kitchen, we are dedicated to providing you with the highest quality craftsmanship. Because every shelf is cut to your exact measurements, our products are entirely custom-made for your specific space. Due to the highly personalized nature of these items, we do not accept returns, exchanges, or offer refunds for customer ordering errors, a change of mind, or incorrect measurements provided by the buyer. We strongly encourage you to double-check all dimensions, quantities, and specifications in your cart before completing your purchase to ensure a perfect fit.

2. Order Cancellations and Modifications From our warehouse in Pacoima, we design and cut every shelf to order. To ensure quick turnaround times for our customers, production often begins shortly after an order is submitted.

• Cancellations: You may cancel your order for a full refund within 24 hours of placing it.
• Modifications: If you realize you made a mistake and need to change the dimensions or details of your order, you must contact us within this same 24-hour window.
• Once the 24-hour window has passed or the physical cutting process has begun in our Los Angeles workspace, orders are considered final and cannot be canceled, modified, or refunded.

3. Damages and Transit Issues We inspect every piece by hand and package each order securely before it leaves our facility. However, we understand that unforeseen damages can occasionally occur during transit.

• If your order arrives damaged, please contact us immediately. You must report shipping damage within 7 days of the delivery date.
• To file a claim, please reach out to our support team with your order number, a brief description of the damage, and clear photographs of both the damaged item and the exterior shipping box.
• Please do not discard the packaging or the damaged items until the issue is fully resolved, as the shipping carrier may require an inspection.
• Upon review and approval of the damage claim, we will manufacture and ship a replacement for the damaged components at no additional cost to you.

4. Manufacturing Defects We are a hands on team that believes quality comes from attention to detail. We specialize in high quality melamine shelving and carefully finish every edge. In the rare event that you receive a product with a clear manufacturing or workmanship defect, please reach out to us within 7 days of receiving your order. We will evaluate the issue and, if a defect on our end is confirmed, we will provide a replacement part to make it right.

5. Refund Processing (For Approved Cancellations) If your order cancellation is approved within the allowable 24-hour timeframe, a refund will be immediately processed back to your original method of payment.

• Please allow 3 to 7 business days for the funds to officially post to your account, depending on your bank or credit card issuer's specific processing times.

6. Contact Information For any questions regarding your order, cancellations, or to report an issue with your delivery, please contact our support team. We are here to help.

• Phone: +1 (818) 806-8351
• Address: 10464 ILEX AVE, PACOIMA, CA 91331-3137